Help and support

How can we help?

Start with the quick checks below. If something still does not work, send a concise report for investigation.

Quick checks

What does “source image” mean?

It means the literal URL in the clicked image element’s img src attribute when that URL is usable. It does not mean an unpublished original, the largest available file, or a forced JPG or PNG. See the guide to src, srcset, and currentSrc for context.

The command is missing

  • Confirm Save Source Image is enabled at chrome://extensions.
  • Reload the webpage after installing or updating the extension.
  • Right-click directly on an image; the command appears only in image context menus.
  • Chrome’s internal pages and some restricted frames do not permit extension access.

The saved file is still WebP or AVIF

The extension can save only a source the page exposes. If the image’s literal src already points to WebP or AVIF, uses a placeholder, or the same URL negotiates an optimized format, the extension cannot create a JPG or PNG that the website did not provide. Read why Chrome may choose WebP or AVIF.

The download failed

The source may have expired, require authentication that is no longer valid, come from a revoked blob: URL, or be blocked by the website. Refresh the page and try again.

Send a useful report

Please include:

  • your Chrome version and operating system;
  • the public webpage URL, if it is safe to share;
  • what you expected to happen;
  • what happened instead; and
  • a screenshot with private information removed, if helpful.

Do not send passwords, authentication cookies, private image URLs, private documents, or other sensitive information.

Contact support

Email Dino Latoga with a concise description of the problem. This address is also used for privacy and security-related questions.

Email support